Phone, inside the app
Call us from Live on any terminal, 24/7.
Support and setup
24/7 POS support and free setup
Call or chat with Australian support right inside the app, any hour of any day, answered within a few minutes. Full setup is free on every plan.
- Included on every plan
- No minimum term
- Keep your EFTPOS
The short answer
How do I get help in the middle of a Saturday night?
Open Live and call or chat with us: support runs 24/7, and we answer within a few minutes.
You don’t need to find a number or open a ticket. Help sits in the same app your staff already use, on every terminal.
Ways to reach us
Where do I contact support?
Inside the app for customers, or through this website for everyone else.
Chat, inside the app
Message us from Live and keep serving while we reply, 24/7.
The form on this site
Not a customer yet, or away from the venue? Use the contact form and we reply within a few minutes.
Setup
What happens during setup?
We build your venue for you, free on every plan.
-
Send us your menu
Upload it with the demo form or send it after your demo. That’s the only homework.
-
We build your menu
Categories, products, options and modifiers, with prices, tax and stock quantities.
-
We draw your floor
Your areas and tables, each with its name and capacity, laid out the way the room looks.
-
We roll out on your devices
Live goes onto the tablets and computers you already have, and we connect your receipt printer.
-
You trade
Staff sign in with their own PIN and take their first order. Support is a tap away from then on.
Multi-venue customers get priority onboarding for each venue.
Every plan
What comes with every plan?
The same support and setup, whether you pay $41 or $125 a month, billed yearly.
Free full setup
Menu, modifiers, floor plan and rollout, all done by us.
24/7 Australian support
Phone and chat inside the app, answered within a few minutes.
No minimum term
Monthly plans run month to month.
Keep your EFTPOS
Tyro, Zeller, Square or your bank’s terminal, reconciled at till close.
FAQ
Support questions, answered
Is support really available 24/7?
Yes. Call or chat with us right inside the app at any hour, any day, and we answer within a few minutes.
Does support cost extra?
No. 24/7 Australian support is included on every plan, from Floor at $41 a month, billed yearly.
How long does setup take?
A couple of days. Send us your menu and we build it, draw your floor plan and roll Live out on your devices.
Can I move from the POS I use now?
Yes. Send us your current menu and we set up Live for you, free.
See how setup works with your own menu.
Book a demo and upload your menu. We’ll show you your venue on Live and how support works from the till.
- Free full setup
- 24/7 Australian support
- No minimum term